Refund policy
Do you accept returns? What is the return policy?
Yes, we accept returns if you advise us in a timely manner, preferably within (15) days of receipt. As we understand life is busy, we will accept returns up to 30 days from receipt for refund. Returns after 30 days will be considered for store credit only. Returns after 60 days will be declined.
Shipping, handling and return shipping charges are not refundable unless we have made an error.
Items must be packed well to avoid damage during return shipping. We reserve the right to reject the return of merchandise which is not in salable condition due to use and/or inadequate packing. Exchanges are treated as new orders and new shipping charges do apply.
Other return specifications:
Holiday Season -- For orders placed during the Holiday Season between November 15 and December 31, we extend our return policy until January 10 or 30 days from date of receipt.
Special Orders -- Special Orders have item(s) ordered especially for you which do not typically sell or are made for you in a finish you selected. Special Orders are not returnable unless special arrangements are made at the time of sale. Special orders will have a restocking fee of 25%.
Custom Orders -- Custom Orders have item(s) ordered with special modifications for you such as size, color, finishing, shape, detail or other custom specifications. The item has been custom tailored to your request and as such is not part of our regular product selection. Custom Orders are not returnable.
Sale Items -- No returns on sale items, exchanges only.
Non-Deliverable as Addressed or Refused -- Items sent to the address provided by customer but returned for non-delivery due to rejection, moved and non-forwardable, invalid address, non-deliverable as addressed, are subject to a restocking fee. We have spent shipping costs for you to receive the item in good faith. If the order is returned for the aforementioned reasons at no cause of Museumize, the package is subject to $6.99 restocking fee for shipping of orders up to $100 or 10% of the order for orders greater than $100. Please contact us for a review of your case if this occurs.
How do I return a product?
Please follow these return instructions:
- Print out a copy of your Invoice, Packing List or a copy of your order confirmation (given at the time you placed your order on the internet).
- Please make sure the above paperwork includes your name, address, telephone number, email address, item part number(s).
- Write the reason for the return on the paperwork.
- Return the item(s) in its original box. You will want to send it by an insured and traceable carrier for your protection.
**NOTE: Item(s) must be received in original packaging and in original re-sellable condition to be eligible for a refund or exchange. We reserve the right to reject the return of merchandise which is not in salable condition due to use and/or inadequate packing.
Commercial Warehouse address:
Museumize.com, Attn: Returns Department, 9155 Archibald Ave Ste 103, Rancho Cucamonga, CA 91730 USA
5. Please allow 5 business days to receive and process your return.