Shipping policy
Shipping Policy:
USA Shipping
How much is Standard shipping?
Standard Shipping (transit time estimate 2 to 8 Days) is $9.99 per order for continental US. When standard shipping is selected, we will select the most economical method for your order. This could be USPS, UPS Saver or UPS Ground. We will provide a tracking number for every shipment.
For bulky and oversized items, these items ship via Freight Truck delivery. For residential addresses, an appointment is made before delivering. Freight Truck delivery items are only available as "curbside" delivery. No inside delivery or setup.
Do you offer Expedited shipping?
Some items are available for expedited premium delivery to arrive at US destinations within 1 to 3 business days. Contact us to inquire if expedited delivery is available. We will be happy to accommodate your request whenever possible and provide a shipping price and estimated delivery date.
Will it be insured?
Yes. We only ship insured packages.
How do you package your items?
We are very careful about how our items are packaged and shipped. The merchandise is either bubble-wrapped and bagged, secured in a styrofoam injected box or double-boxed for safe transit. After many years of shipping merchandise around the world, we have learned how to properly wrap, package, cushion, tape, and secure our items. We take every measure to ship our items without breakage in transit! As much as we try, on occasion there may be damage with which we will gladly assist you.
International Shipping
Do you ship to International addresses? Yes, we ship to many locations outside of the US such as Canada, Western Europe, Australia, Japan and many others. Some countries are not covered by our insurance, so these are excluded. Very large items / oversized items cannot be shipped overseas because of size restrictions. In the event we are unable to ship the item to your country, we will contact you.
What shipping methods do you use? Will it be insured?
For international shipments, we ship via "insured" Postal Service or UPS Saver. We select the most economical method with the best service based on your order. We will provide a tracking number for every shipment.
NOTE: We reserve the right to cancel your international order if we are unable to provide safe transport to your country via our standard shipping methods.
How much will International Shipping Cost?
The shopping cart automatically calculates shipping for foreign destinations prior to submitting your payment information. Simply add the items to your shopping cart, enter your shipping information and proceed to the Checkout page where you will be shown an estimated price. At that time, you can either complete your order or exit the shopping cart.
Shipping rates do not include customs fees and duties if applicable.
NOTE: We reserve the right to revise the shipping amount either for more or less based on the combination of items selected and the dimensional weight. The shopping cart tries to make a best guess estimate but shipping amounts can be subject to change. We will advise you for your approval before processing your order if the shipping will be more expensive.
If you want a personalized email about the items you want to order, the shipping cost, and an estimated delivery date, please email us with the item part number(s) and your shipping address. We will reply personally.
Will I have to pay duties in my country?
Each country processes the shipment contents differently. We do not prepay duties or tax. So if customs assesses duties, taxes, or processing fees, then yes, you will be responsible for paying duties. Payment is the responsibility of the recipient.
We are not able to estimate these fees in advance as they are different in every country and we do not have any control over the fees.
If a shipment is returned to us for non-payment of duties, the freight and return freight are not refundable.
How do you package your items?
We are very careful about how our items are packaged and shipped. The merchandise is either bubble-wrapped and bagged, secured in a styrofoam injected box or double-boxed for safe transit. After many years of shipping merchandise around the world, we have learned how to properly wrap, package, cushion, tape, and secure our items. We take every measure to ship our items without breakage in transit!
When will I receive my order?
In order to minimize shipping costs, we need to consolidate the item(s) in our California warehouse before sending them to you. This takes a little extra time for some orders.
Order preparation time 2 business days to 2 weeks + transit 2-3 weeks (excluding customs) = 2 - 4 weeks
Order preparation time 2 business days to 2 weeks + International Express 3-5 business days (excluding customs) = 2 - 4 weeks
NOTE: Delivery time frame is only an estimate. Made-to-order items will have a longer preparation time. Customs processing times can vary with each package.